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DELIVERY AND RETURNS
Shipping costs will be added where applicable. For shipping charges, please view the shipping charge table.
Exchanges and refunds
During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Terra Cartina cannot accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to Terra Cartina. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. However, Terra Cartina will not charge additional shipping on exchanges. All exchanges are subject to availability. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card or payment method. Note that additional shipping costs will not be refunded, but any paid sales tax will be included in the refund.
Defect items, after review by Terra Cartina and conclusion of reflecting production issues, will be exchanged to the same type of product in the same size, subject to availability, or refunded. Refunds for defect items can be made within the 14-day period following delivery. All products purchased during our final sale are not eligible for return or exchange. Exchanges and returns can only be made as described in Terra Cartina instructions, which can be found on our support pages. We operate Monday to Friday and not on public holidays. When your order is placed we will send you a confirmation of the purchase. Once your package is shipped we will send you an email with final confirmation and instructions. Most orders are shipped standard mail. Depending on the intended ship-to location, orders can be subject to other shipping methods and the specific warehouse processing the order may utilize tracking. Applicable orders will have the tracking reference provided in the shipping confirmation email.
Shipping costs will be added where applicable. For shipping charges, please view the shipping charge table.